Account
- If you’re having trouble logging in and need to retrieve your account password, simply click on the “Forgot your password?” link.
- To see your previous orders and their status, log in to your account.
- If your shipping address has changed, you can add your new address to your account. Once you place a new order, you’ll be able to choose the updated address.
Products & Stock
- Our inventory is updated in real-time, so any item you see on the site is currently in stock. In the rare event that an inventory error occurs after you’ve placed an order, we’ll promptly contact you to discuss options. You won’t be charged for any out-of-stock items.
- If you receive a different product than the one you ordered, please send us a picture of the received item. We’ll work together to find the best solution for your issue.
Placing Order
We accept payment via:
- Cryptocurrency via Bitcoin, Ethereum and USDT (ERC20).
- Credit Card, ACH, PayPal, Apple Pay and Google Pay through Metamask.
- After placing an order online, you’ll receive a detailed confirmation email. If you don’t see it within a few minutes, check your SPAM/Junk folders. Some email programs may misroute confirmation emails. Adding us as a safe sender ensures proper delivery.
- Orders are processed quickly, so changes can only be made if payment hasn’t been processed. We reserve the right to deny changes if stock availability is insufficient.
- If payment information hasn’t been submitted, you can request order deletion. Otherwise, contact our Customer Service immediately. Late cancellations may not be possible due to shipping processing.
- Log in to your account to view current and previous orders. Each order includes its current status.
- We ship all orders within 3-7 days after funds are received. No shipments occur on weekends or holidays.
- Upon placing an order, you’ll receive a confirmation email. The order will also be visible in your account.
- Items remain in your cart as long as you’re logged into RoidsMarket. However, keeping items in your cart doesn’t guarantee availability at discounted prices.
- There are no minimum or maximum order quantities for any product.
- If you’ve already submitted payment details and realize the shipping address is incorrect, contact Customer Service immediately. We may not be able to change it if payment has been processed.
- Depending on your order, it may be shipped in multiple packages from different warehouses/countries. Each package will have the same Order ID but different package numbers. Arrival times may vary.
Delivery & Shipping
- You will receive a confirmation email once your order has been shipped. The tracking information will be available in the order details of your account. If you have not received a shipping confirmation email, please check your SPAM/Junk folder as it may have been received there. For domestic orders, please allow 5-9 business days from the date of shipment for your parcel to arrive. For international orders, please allow up to 30 days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays.
- It can take up to 7 business days until the tracking number will be available online. Always check the tracking number on your account, www.17track.net or your national post tracking service.
The packages are processed by third party services and we can’t influence the shipping since the package has left our warehouse. Please allow us 60 days from the moment of providing the tracking number before asking us to reship.
- Depending on what you’ve ordered, your order may be shipped in more than one package and from different warehouses. Parts of your order may be shipped with a different package but always under the same Order ID. The packages may not arrive on the same day. You can always check if the order was shipped in multiple packages in your account.
We ship from many locations in different packages. Please allow us time to fully update your order.
If you do not receive your order within the expected time frame, create a new ticket and contact our Customer Service. We will work hard to figure out what caused the delay and send the order to you quickly.
In rare circumstances, some items in our store may be temporarily out of stock. If you have ordered multiple items with availability issues, we will ship in-stock items immediately and hold the balance of your order. Backordered items will ship as soon as they are available. Splitting up your order will in no way increase the cost of shipping to you. You can help by giving instructions on dealing with back-orders by contacting Customer Service at any time.
It almost always says that right up until the package gets delivered to your door or at least clear the customs. Allow your regular mail package up to 30 days and if the status does not change contact our Customer Service.
- Yes. We can ship to PO Box addresses.
Shipping in plain envelopes just like simple correspondence should get the package directly to your door without any other questions asked. All shipments are carefully and discretely wrapped by default.
- Domestic shipping (USA only): $25-$30 USD
- International Shipping: $35-$50USD
- Depends on where you are located and which product you order. When you choose your products, you can easily check the warehouse where they are available.
Issues & Reship / Refund Policy
Please wait at least 60 days after the shipping date before contacting us about non-arrival of an order. If the order has been detained and confiscated by foreign customs please contact us by opening a ticket. Please send us a photocopy of the letter and its envelope. Please have your package ID printed legibly, on top of the text. Once provided a review for reshipment will be made.
If you have received a customs letter, we will require proof. Please submit a ticket at and attach a clear, readable photo of the letter and its envelope, with your package ID printed legibly, on top of the text. A scanned copy is not sufficient.
We DO NOT reship orders for which was provided a wrong/incomplete address, so ALWAYS make sure you provide correct and complete shipping details.My order was returned to you by the shipping carrier. What happens next?
Please open a ticket and we will investigate the issue promptly.
The post office will usually keep your package for 2-3 business days before they return it to the sender. Make sure to contact the post office with your tracking number to schedule redelivery or pick up the package in person.
No, you can’t return any packages to the shipper.
We don’t refund for shipped orders. If you decide to cancel the order for personal reasons, you can apply for cancellation and refund within 1 hour after payment acceptance. Please be informed that we do not make cash refunds, we only offer refunds in store credit. If we could not handle your original order and ship it because of stock issues, we are happy to refund your funds, in USDT only, within 7 business days.
If for some reason your order did not show up, we can send another package at your request. We will ask you to first allow 60 days from the day the order was shipped. If after 60 days from the shipping moment you have not received the package, or if you received notification by customs that your package was on hold or returned to sender, please open a ticket and we will take care of your request promptly.
If something goes wrong with the shipment we will resend another package at your request.
- We do our best to package products as securely and carefully as possible to prevent possible damage. However, in rare cases, unusually rough handling by postal services can cause problems. If you receive a product that is unusable due to damage, please take a clear picture of the damage, send it to us and we will replace the damaged item.
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